YES we are fully insured, We have employers liability up to £10,000,000 and public liability up to £2,000,000
Q. What kind of services do you provide?
We provide professional cleaning services throughout London at competitive rates
Q. Where are you based?
We are based in central London, our office address is Cleaner Cleaner Ltd, 124 New Bond Street, New Bond House, London , W1S 1DX
Q. What areas of London do you cover?
Q. How do I pay for cleaning services?
Cash, cheque or bank transfer after the job has been completed
Q.How do you charge for End of tenancy cleaning and After builders cleaning?
Our hourly rates are for man-hour or per cleaner per hour! You will be given an estimate guide how many hours are needed to clean your property and if for instance we say 12 hours, this is equal to 2 cleaners 6 hours each or 3 cleaners 4 hours each. Carpet and upholstery cleaning is not included in the price for end of tenancy cleaning!!!
Q. Do you bring your own cleaning materials?
If you require professional carpet or upholstery cleaning and end of tenancy cleaning we will supply all cleaning materials and equipment free of charge. If you only require end of tenancy cleaning without carpet or upholstery cleaning we will supply all cleaning materials except vacuum cleaner mop and bucket
Q. Which method do you use to clean carpets dry or wet?
We use both methods dry and wet depending on the the type of carpet. Dry carpet cleaning for natural fibres carpets like coir, seagrass , and carpet steam cleaning( wet carpet shampoo) for all other types of carpet
Q. What stains can you remove from carpet ?
We use professional carpet and upholstery steam cleaning machines which are designed to remove red wine, pet urine, blood, mud, coffee, tea, baby oil, make up, candle wax, water based paint, vomit,browning, butter, candle wax, chocolate, cough syrup, raw eggs , food , juice, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mustard,oils,rust, salt, shoe polish, soot, tar ……………………
Q. Do you move furniture when cleaning carpet?
Yes we can move furniture on request
Q. How long before I can use the room after the carpet has been cleaned?
You can use the room straight away as you will be supplied with free plastic overshoes. Drying time depends on the type of the carpet and extent of soiling. In the winter months drying time is around 5-6 hours and in summer 2-3 hours.
Q. What if I need to change my cleaning appointment?
That is not a problem, but please give us at least 48hours notice
Q. Do you have a cookies policy in place?
you can find our cookies policy here www.cleanercleaner.co.uk/cookies-policy
Q. Do I have to be at home when cleaner comes?
No you do not have to be at home as long as you provide access to your property
Q. What if something is damaged when my home is being cleaned?
Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
Q. What if I am not satisfied with your cleaning?
If you are not entirely satisfied with the quality of the clean, please inform us within 48 hours and we will go back to do it again Free of charge
For any further enquires please do not hesitate to call us,Thank you!