FAQs

Here are some answers to the questions we get asked most often. If you have a question, please don’t hesitate to contact us.

Q. Is your end of tenancy cleaning service guaranteed?

Our service is fully guaranteed: If there is anything left not cleaned through human error, you need to report it within 7 days of the service, and we will be more than happy to come back and rectify this free of charge! Please note inventory check out must be carried out no later than 24 hours after the end of tenancy clean has taken place!

Q. Are you and your cleaners insured?

YES we are fully insured: We have employer’s liability up to £10,000,000 and public liability up to £2,000,000

Q. What kind of services do you provide?

We provide professional cleaning services throughout London at competitive rates

Q. Do you charge for parking or congestion?

No, we pay our parking or congestion charges

Q. What areas of London do you cover?

Our carpet and upholstery, end of tenancy cleaning  and after builders cleaning services are available in all areas of London

Q. How do I pay for cleaning services?

Debit or Credit card or BACS before the service has taken place, or cash after the job has been completed. Company receipt will be provided

Q. How do you charge for End of tenancy cleaning and After builders cleaning?

We have the expertise to provide you with an estimate of how much it will cost and how long it would take to clean your property. Customers will be provided with a fixed price quote. Cleaner Cleaner Ltd reserves the right to amend the initial quotation, should the client’s original requirements change or in case the client has provided incorrect or incomplete information, or property is left in a bad state

You can find out more about our prices here.

Q. What should I do before you come to do an end of tenancy clean?

It is always best to remove all of your belongings before we come to clean the property. The freezer must be defrosted the day before we come for us to be able to clean it.

Q. Do you bring your own cleaning materials?

We provide all cleaning materials and equipment

Q. Which method do you use to clean carpets – dry or wet?

We use both methods dry and wet depending on the the type of carpet. Dry carpet cleaning for natural fibres carpets like coir, seagrass , and carpet steam cleaning( wet carpet shampoo) for all other types of carpet.

Q. What stains can you remove from carpets?

We use professional carpet and upholstery steam cleaning machines which are designed to remove red wine, pet urine, blood, mud, coffee, tea, baby oil, make up, candle wax, water based paint, vomit, browning, butter, candle wax, chocolate, cough syrup, raw eggs , food , juice, grass, gravy, grease, ice cream, lily pollen, jam, ketchup, lipstick, mildew, milk, mustard, oils, rust, salt, shoe polish, soot, tar …..you name it!

We can’t guarantee that every stain will be removed 100%, but we do guarantee that we will give you the best result possible and that nobody can achieve better!

Q. Do you move furniture when cleaning carpet?

We always move furniture as long as it is not too heavy, and there is enough room for it to be moved. We may refuse to move items that could break during moving.

Q. How long before I can use the room after the carpet has been cleaned?

You can use the room straight away as you will be supplied with free plastic overshoes. Drying time depends on the type of the carpet and extent of soiling. In the winter months, drying time is around 3-4 hours and in summer 1-2 hours.

Q. What if I need to change or cancel my cleaning appointment?

We understand that sometimes emergencies may arise or something unexpected may happen and customers may need to change or cancel their appointments. Please note that We require 7 days written notice to cancel or change a booking, if customer fails to inform us in writing (email to office@cleanercleaner.co.uk) he /she will have to pay the quoted amount in full.

Q. Do you have a cookies policy in place?

You can find our cookies policy here.

Q. Do I have to be at home when the cleaner attends?

No, you do not have to be at home as long as you provide access to your property. We require the customer to be present at the end of the clean, to sign the job off.

Q. What if something is damaged when my home is being cleaned?

Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning, we will make every effort to have the item repaired or replaced.

Q. What if I am not satisfied with your cleaning?

If there is anything left not cleaned through human error, you need to report it within 7 days of the service, and we will be more than happy to come back and rectify this free of charge! Please note inventory check out must be carried out no later than 24 hours after the end of tenancy clean has taken place!

For any further enquiries please do not hesitate to call us! For more information about the team, please visit our About page!